Privacy
How TrueUp handles your data
Plain English, and only what is true of the service today.
Who runs TrueUp
TrueUp is built and run by Jawahar Putti, from India. For any privacy question or request, email hello@trueup.in.
What we collect
- Your account: name, work email and company. Your password is stored only as a one-way hash.
- The files you upload and the reconciliation results. TrueUp needs only an id, a date, an amount and a status for each transaction, so please remove every other column before uploading.
- Messages you send through the contact form.
- Basic security data, such as your IP address, used to protect sign-in and to limit abuse.
How we use it
To run the service for you, keep your account secure, and reply when you write to us. We do not sell your data, share it with advertisers, or use your files for anything other than your own reconciliations.
Where it is stored
With the providers that run TrueUp: Netlify (website hosting), Neon (the database, in the United States) and Resend (email delivery). Your data may therefore be processed outside India. Each organisation’s data is kept separate from every other organisation’s, down to the database.
How long we keep it
For as long as your account is open. You can ask us at any time to delete an uploaded file, a reconciliation, or your whole account and everything in it.
Your choices
You can ask to see, correct or delete the personal data we hold about you. We will reply within 30 days.
Changes
If this notice changes, we will update this page and the date below.
Last updated 26 September 2026.